Administrator-2

 

Job Title: Administrative Support Officer
Location: Randburg
Employment Type: Full-time
Job Requisition ID: R20975
Application Closing Date: 16 September 2024

Job Overview:

We are seeking a dedicated and detail-oriented Administrative Support Officer to join our team in Randburg. This role requires a professional who can provide comprehensive administrative support, ensuring the smooth running of a functional area within our business. As part of a leading financial institution, you will play a key role in driving operational excellence, maintaining compliance with relevant regulations, and delivering exceptional service to both internal and external stakeholders.

Key Responsibilities:

1. Administrative Support:

   • Provide efficient and effective administrative support to ensure smooth operations in the functional area.
   • Handle day-to-day administrative tasks such as filing, data entry, and correspondence management to ensure all activities are streamlined and recorded properly.
   • Maintain organized and up-to-date filing systems to facilitate easy access to information and documents.
   • Assist with preparing reports, presentations, and other documents as needed to support the department’s activities.

2. Financial Oversight:

   • Manage costs and expenses within the approved budget to help the department achieve cost efficiencies.
   • Ensure all financial transactions are recorded accurately and in a timely manner, maintaining compliance with company policies and audit requirements.

3. Stakeholder Relationship Management:

   • Cultivate and manage professional relationships with a variety of stakeholders, including end-users, subject matter experts (SMEs), project managers, and senior staff members.
   • Act as a liaison between different departments, ensuring that communication is smooth and issues are resolved promptly.
   • Attend meetings and provide administrative support by taking minutes and managing follow-up actions.

4. Customer Service Excellence:

   • Resolve all customer queries efficiently and within agreed timelines to ensure a high level of customer satisfaction.
   • Provide proactive, innovative, and appropriate solutions to exceed customer expectations.
   • Continuously look for ways to enhance customer service and address any potential service gaps.

5. Regulatory Compliance and Governance:

   • Stay updated on changes in laws, regulations, and industry best practices that may impact the business.
   • Draft and implement appropriate interventions to ensure the department remains compliant with legal and audit requirements.
   • Maintain a strong understanding of governance practices and ensure compliance with company policies.

6. Operational Efficiency:

   • Oversee the maintenance of all administrative processes related to the department’s operational activities, ensuring consistency and accuracy.
   • Continuously evaluate processes and recommend improvements to enhance efficiency and effectiveness.

7. Management Information and Reporting:

   • Provide timeous and accurate management information to senior staff and other stakeholders.
   • Assist in the preparation and analysis of data to support decision-making processes.

8. Team Development and Performance Management:

   • Play an active role in managing team performance by setting clear objectives and providing feedback.
   • Support the development of skills and competencies within the team to foster a culture of innovation and efficiency.
   • Promote employment equity and encourage a positive, inclusive work environment in line with the company’s values.
   • Take charge of your own professional development, identifying opportunities for growth and seeking out resources to enhance your skills and competencies.

Qualifications and Skills Required:

• Strong administrative skills with experience in a fast-paced office environment.
• Exceptional organizational abilities, with the capability to prioritize tasks and manage time effectively.
• Excellent communication skills, both written and verbal, to engage with stakeholders at various levels of the organization.
• Strong problem-solving skills with the ability to think creatively and provide innovative solutions.
• Attention to detail, ensuring accuracy in all tasks and processes.
• Proficiency in office software such as Microsoft Word, Excel, and PowerPoint.
• Ability to work independently as well as collaboratively within a team.
• Familiarity with financial principles and experience managing budgets is a plus.

Company Values:

At FirstRand Group, we are committed to creating an inclusive work environment that supports diversity and the advancement of individuals with disabilities. We believe in equal opportunities for all and encourage candidates to disclose any disability information on a voluntary basis. All information provided will be kept confidential unless required by law to be disclosed to other parties.

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By extending the details of the role, you provide a clearer picture of what the position entails, emphasizing not only the tasks but the broader impact the candidate will have in the company.

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