Job Title: Administrator: Claims | Europcar | Bruma
Branch/Department: National Claims, Operations, Compliance & Support
Job Type Classification: Permanent
Location: Bruma, Johannesburg, Gauteng, South Africa
Closing Date: 26 September 2024
Reference Number: MOT240919-5
Job Description:
Europcar, a prominent car rental company, is looking for a detail-oriented and proactive Administrator: Claims to join their Compliance team, based at the Head Office in Bruma, Johannesburg. The ideal candidate will have a solid background in administrative tasks, particularly within a claims environment, and must excel under pressure. With at least two years of experience, this role will suit individuals who thrive in fast-paced environments and have exceptional attention to detail.
Position Overview:
The primary purpose of the role is to ensure the accurate processing and investigation of claims, timely invoicing, and adherence to high customer service and performance standards. The role also involves weekly and monthly claims reporting to ensure transparency and accountability in the claims process.
Key Responsibilities:
- Claims Management: Process and invoice damage and theft claims in line with rental terms and conditions.
- Claims Maintenance: Ensure completeness of claims documentation before invoicing.
- Invoicing: Efficiently manage and reduce un-invoiced claims by invoicing within the specified timelines.
- Data Analysis & Reporting: Analyze claims data and report on trends to management. Extract and manage claims reports from the operational system, providing timely feedback where necessary.
- Communication: Liaise with branches to address outstanding documentation, disputes, and queries.
- Third-Party Claims: Understand and process claims involving third parties, as well as breach-related claims. Provide accurate invoicing and reporting on these claims to the Breach Committee.
- Vehicle Management: Handle claims involving vehicle write-offs, stolen, or hijacked vehicles, ensuring the correct processing and reporting.
- Document Control: Ensure adherence to document scanning, storage, and retrieval within the specified timeframes.
- Support: Assist the Claims Manager with any additional duties as required.
- Invoicing for Various Stakeholders: Invoice claims for rentals, staff, third-party agencies, and external labor companies (ferriers).
Qualifications and Experience:
- Minimum Experience:
- 2 years of experience in car rental and/or claims administration
- Minimum Qualification:
- NQF level 4 (Matric or equivalent)
- Preferred Qualification:
- NQF level 5
Additional Requirements:
- Proficiency in Microsoft Excel, Word, Outlook, and OnBase, with at least intermediate computer literacy.
- Valid, unendorsed driver’s license.
Skills and Competencies:
- Communication: Strong verbal and written communication skills, with the ability to explain company procedures in a calm and professional manner.
- Administrative Skills: Excellent organizational and multitasking skills with high attention to detail.
- Negotiation: Ability to handle claim disputes and queries effectively, ensuring timely resolution.
- Time Management: Proven ability to work under pressure and meet deadlines.
- Judgment & Logic: Sound judgment and logical thinking in claims handling and decision-making processes.
- Independence: Capable of working independently and providing stakeholders with timely updates.
- Customer Service: Maintain emotional control when interacting with customers, colleagues, and other stakeholders.
Personal Attributes:
- Commitment: Demonstrate a strong work ethic and willingness to go the extra mile when necessary.
- Professionalism: Present a professional and resilient attitude at all times.
- Team Player: Ability to work well in a team and support colleagues in meeting company goals.
- Quick Learner: Adaptability to learn new systems and processes quickly.
Why Join Europcar?
By joining Europcar, you’ll be part of a dynamic, fast-paced team in a company that values professionalism and customer service excellence. This role offers the opportunity to grow and develop within a supportive work environment, where your contributions will have a direct impact on the company's success.
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