Branch/Department: Retail HO
Job Type Classification: Permanent
Location: Bedfordview, Gauteng, South Africa
Closing Date: 2024/09/23
Reference Number: MOT240916-9
Job Description:
The Motus Retail division is seeking an Applications Support Consultant to join our team. This is a fantastic opportunity for a qualified and experienced professional who is passionate about supporting operational systems and processes within a dynamic retail environment.
Interested candidates are encouraged to apply directly through the following link before the closing date: Motus Application Link. If your application is shortlisted, you will be contacted for an interview or a psychometric assessment. If you have not received an invitation to attend an interview by 25/09/2024, please consider your application unsuccessful.
Position Overview:
In this key role, you will provide essential support to the Motus Dealerships concerning bespoke operational systems and processes. Your expertise will be instrumental in enhancing user experience and ensuring the smooth functioning of digital operations within the Marketing Department.
Specific Role Responsibilities:
- Serve as the first line of support for systems and processes utilized by Motus, particularly related to the Motus Retail Digital Operations and Marketing Department.
- Follow up with users to ensure complete resolution of their queries and issues.
- Train and guide users on the effective use of bespoke systems and processes, ensuring they have the necessary knowledge to operate efficiently.
- Manage user creation and maintenance to uphold system integrity and security.
- Collaborate with various Motus Departments and third-party suppliers to facilitate smooth operational processes.
- Troubleshoot and investigate queries, identify root causes, and suggest effective solutions to improve system performance.
Qualifications and Experience:
- Minimum educational requirement: Matric/Grade 12.
- Computer literate with a strong understanding of operational systems.
- Previous experience in a similar role is advantageous, providing you with the foundational knowledge to excel in this position.
Skills and Personal Attributes:
- Excellent oral and written communication skills, allowing you to communicate professionally at all levels of the organization.
- Strong interpersonal competence, effective in team environments and skilled at managing interactions with challenging users.
- Ability to work independently and demonstrate self-motivation.
- Capacity to work under pressure while meeting deadlines and managing concurrent tasks efficiently.
- Customer service-oriented mindset with a commitment to providing excellent support.
- Exceptional attention to detail, ensuring accuracy in all tasks.
- Strong time management skills, with the ability to prioritize and respond to queries promptly.
- Proficient in problem analysis and solving skills, with a proactive approach to identifying and addressing issues.
- Willingness to learn new skills, systems, and processes, demonstrating adaptability to changing environments.
- Ability to handle stress effectively, maintaining professionalism in high-pressure situations.
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