Job Title: Order Entry Data Capturer
Division: Fidelity ADT
Business Unit: FADT - Gauteng
Minimum Experience: Entry Level
Company Primary Industry: Security and Investigations
Job Functional Area: Finance
Contract Type: 6-Month Fixed-Term Contract
Job Description:
The Order Entry Data Capturer will be responsible for capturing, processing, and maintaining all client service information accurately and in a timely manner. The role requires strong attention to detail and the ability to work effectively under pressure to ensure the accuracy of the database, which is crucial to the company's success.
Working Hours: 08h00 to 17h00 (Overtime may be required)
Incentive Scheme: No
Key Responsibilities:
- Data Entry: Accurately capture and process all contracts, costing sheets, and quotations for new and existing clients received from the admin coordinator. Ensure the completeness and reliability of the data.
- Client Scheduling: Hand over quotations and costing sheets to the Technical Coordinator to schedule client appointments.
- Issue Resolution: Promptly inform the admin coordinator of any discrepancies or incorrect information found on contracts, costing sheets, or quotations.
- Database Maintenance: Ensure all required data is captured without errors, ensuring the accuracy and consistency of the client database.
- Listener System Updates: Accurately input all client application forms (CAF) into the Listener system daily and ensure that client profiles are updated with all relevant information.
- Documentation Management: Ensure that original contracts are merged with client application forms and handed to the auditor after profile updates.
- Dealer Communication: Perform due diligence calls for new dealer clients to verify contract purchases and provide information to Dealer Administrators for further processing.
- Compliance: Adhere to company policies, Standard Operating Procedures (SOPs), and the disciplinary code at all times.
- Customer Service: Handle internal and external customer queries within the agreed departmental SLAs. Provide timely telephonic and written feedback to banks and regions.
- Invoice Review: Review invoices to identify errors before delivery and ensure billing procedures are followed accurately.
- Target Achievement: Consistently meet agreed-upon performance targets.
- SOX Compliance: Ensure compliance with SOX (Sarbanes-Oxley Act) regulations in all processes.
- Big 5 Principles: Uphold the company's core principles in all aspects of work.
Minimum Requirements:
- Matric (Grade 12)
Skills and Attributes:
- Verbal and Written Communication: Strong communication skills, both verbal and written.
- Computer Literacy: Proficiency in Microsoft Excel is essential. Listener experience is advantageous.
- Telephone Skills: Excellent telephone etiquette.
- Organizational Skills: Strong organizational abilities with a focus on accuracy and detail.
- Attention to Detail: Solid attention to detail to ensure the accuracy of all client information captured and processed.
This position offers a great opportunity to gain experience in the security and investigations industry while developing essential skills in data processing and client service.
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