Job Reference: Cabincrew_FlightAttendant1
Industry: Aviation
Job Type: Permanent
Salary: Market Related
Job Description:
We are seeking a dynamic and dedicated individual to join our team as a Flight Attendant (Cabin Crew Member). This role offers a unique opportunity to play a crucial part in ensuring the safety, security, and comfort of passengers while upholding the highest standards of service in the aviation industry. If you are passionate about delivering exceptional customer service and can thrive under pressure, this position might be perfect for you.
As a Flight Attendant, you will be responsible for creating a positive and seamless travel experience for passengers while ensuring strict adherence to aviation safety regulations. You will work closely with the flight crew and cabin team, maintaining a professional image and a calm, composed demeanor during flight operations. This role requires strong attention to detail, excellent communication skills, and the ability to make quick decisions in a fast-paced environment.
Key Responsibilities:
- Safety Compliance and Passenger Safety:
- Ensure full compliance with all Civil Aviation Authority (SACAA) safety regulations and company safety policies.
- Conduct pre-flight safety checks of emergency equipment and ensure that all safety protocols are communicated clearly to passengers.
- Demonstrate the use of safety equipment and evacuation procedures to passengers prior to take-off.
- Be prepared to manage emergency situations, including providing first aid, directing evacuations, or responding to security threats.
- Passenger Experience and Service Delivery:
- Deliver exceptional customer service to all passengers, ensuring that each customer receives a personalized and enjoyable travel experience.
- Respond promptly to passengers’ requests for food, beverages, and assistance.
- Maintain a friendly and approachable attitude while addressing passenger needs and concerns.
- Assist passengers with seating arrangements, luggage storage, and other requirements before, during, and after the flight.
- Handle challenging situations diplomatically, managing any passenger disputes or complaints with professionalism and discretion.
- Flight Operations and Administrative Duties:
- Execute all pre-flight and post-flight administrative tasks, including ensuring accurate passenger counts and completing relevant paperwork as required by the airline and aviation authorities.
- Maintain organized records of in-flight services and ensure compliance with the airline's administrative protocols.
- Assist with cabin preparation, ensuring the aircraft is properly stocked with food, beverages, safety materials, and necessary in-flight amenities.
- Assist in cabin cleaning and preparation between flights if required to ensure adherence to hygiene and cleanliness standards.
- Professional Conduct and Appearance:
- Ensure strict adherence to the company’s grooming and uniform standards, presenting a professional and immaculate appearance at all times.
- Exhibit impeccable time management skills, ensuring punctuality for flight schedules, training sessions, and other airline-related duties.
- Continuously uphold a high level of integrity and ethical conduct, both on and off-duty, while representing the airline brand.
Minimum Requirements:
To be considered for this role, candidates must meet the following qualifications and requirements:
Education and Licensing:
- Grade 12 (Matric) or equivalent educational qualification.
- Valid SACAA Cabin Crew License – non-negotiable.
- Avmed DD50 Medical Certificate – ensuring the candidate is physically and medically fit to perform the role of a Flight Attendant.
- Dangerous Goods Certificate – certification for handling hazardous materials in flight.
- Ditching Certificate – specialized training for emergency water landings.
- Fire Fighting Certificate – essential training in managing in-flight fire emergencies.
- Valid South African driver’s license and access to a personal motor vehicle – non-negotiable for easy and reliable access to the workplace.
Language Proficiency and Physical Fitness:
- Level 4 English Language Proficiency – required for clear and effective communication with passengers and crew.
- Medically fit to handle the physical demands of the job, which include long periods of standing, walking, and managing emergency situations.
- Ability to swim confidently in emergency situations.
Work Conditions and Availability:
- Flexibility to work shifts, including weekends, public holidays, early morning sign-ons, and late evening sign-offs.
- Willingness to work under pressure, often dealing with unexpected challenges during flight operations.
Personal Attributes and Competencies:
Candidates for this position must exhibit the following traits and abilities:
Attention to Detail and Compassion:
- Demonstrate strong observation skills, ensuring safety regulations are followed and any passenger concerns are addressed promptly and empathetically.
Customer Service and Diplomacy:
- Be customer-service orientated with a focus on creating positive experiences for all passengers, including handling complaints and disputes tactfully.
Communication and Interpersonal Skills:
- Exhibit strong verbal and interpersonal communication skills, ensuring clear, concise, and professional interactions with passengers, flight crew, and management.
Commitment to Safety and Professionalism:
- Have a strong commitment to ensuring the safety and security of passengers at all times, especially in stressful and high-pressure situations.
- Maintain a professional demeanor and appearance, in line with company grooming and uniform standards.
Impeccable Time Management and Integrity:
- Demonstrate punctuality and reliability, ensuring that all duties are performed on time and in accordance with flight schedules.
- Uphold integrity and ethical behavior both on and off-duty, representing the airline positively at all times.
Physical Appearance:
- Well-groomed with a neat and professional appearance, adhering to strict uniform regulations and grooming standards.
- No visible tattoos while in uniform.
This Flight Attendant position offers an exciting opportunity to work in the dynamic and fast-paced aviation industry. As a valued member of our team, you will play a crucial role in ensuring the safety and comfort of our passengers while representing our airline with professionalism and dedication.
Closing Date: Open until the right candidate is selected.
We look forward to receiving your application and welcoming you aboard!
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