Supervisor: Operations at Europcar Polokwane

Closing Date: 2024/09/23  

Reference Number: MOT240910-10  

Job Title: Supervisor: Operations  

Location: Polokwane, Limpopo, South Africa  

Job Type Classification: Permanent  

 About the Role

Europcar is looking for a dynamic, customer-focused, and deadline-driven individual to join their Polokwane branch as a Supervisor: Operations. This role involves overseeing all operations within the branch, ensuring seamless functioning of the team to deliver excellent customer service. The Supervisor must manage critical areas like vehicle safety, quality control, risk management, and claims handling. The job is both challenging and rewarding, requiring someone who can handle a fast-paced environment and solve problems with a positive attitude.

 

Key Responsibilities

1. Operations Supervision  

• Plan, organize, and supervise all activities in the branch.
• Manage telephonic customer queries, reservations, and ensuring all calls are handled professionally.
• Oversee the shift handover process and ensure that daily operational reports are completed.
• Handle cash management and ensure secure banking procedures.
• Deploy manpower effectively across the office and car park to meet operational needs.
• Safeguard company assets and ensure all resources are used correctly.
• the fleet to ensure the right mix of vehicles is available to meet customer demands.

• Ensure the branch, parking lot, and surrounding areas maintain high standards of cleanliness and orderliness.
• Monitor and maintain all branch documentation.
• Supervise and support the team through training, coaching, and mentorship.
• Lead by example, motivating the team to provide top-tier customer service.
• Authorize and monitor team members’ leave, overtime, and other time-related activities.
• Hold regular team meetings to discuss performance, challenges, and provide necessary information.
• Ensure the branch complies with all legal, health, and safety standards, submitting monthly reports on time.

• Complete general administrative tasks and ensure all office duties are up to date.
• Ensure compliance reports and deadlines are cleared and adhered to timeously.

 Required Qualifications and Experience

Minimum Experience:

•  2 years of supervisory or team lead experience, preferably in a car rental or similar fast-paced environment.

 Minimum Qualification:

• Matric (NQF level 4) or equivalent qualification.

Preferred Qualification:

• A Business Management degree or a relevant tertiary qualification is highly advantageous
• A valid, unendorsed driver's license.
• Own, reliable transportation (advantageous).
• Proficiency in MS excel and MS Outlook.
• Knowledge of the Basic Cond- itions of Employment Act or equivalent legislation in other regions such as Namibia, Botswana, and Swaziland.
• The role may require availability on weekends, shifts, or overtime.

Desired Skills and Competencies

• Strong communication skills, both verbal and written.
• Excellent operations and personnel supervision abilities.
• Proficiency in planning, organizing, monitoring, and evaluating team and branch performance.
• Diversity management skills, capable of working with people from different backgrounds.
• Strong customer service orientation and an ability to maintain a positive relationship with clients.
• Effective time management, ensuring all tasks are completed within deadlines.
• Conflict management skills to maintain harmony within the team.
• Ability to provide counseling, coaching, and mentorship to support staff development.
• Ability to work well under pressure and -task efficiently.
• Sale orientation, with a focus on understanding the market and competition, driving results through upselling.
• Innovative and able to make decisive actions.

Personal Attributes

• Committed to achieving high standards.
• Professional demeanor, able to project a mature and positive image during interactions.
• Resilient, able to manage stress and pressure in a challenging environment.
• Honest and acts with integrity in all dealings.
• Energetic and driven to meet deadlines and goals.
• Able to maintain an open-door policy, ensuring approachable leadership.
• Must have a vision for the branch and be driven to lead the team toward achieving it.

This position requires a strong leader with the ability to handle the challenges of supervising a busy branch while maintaining high standards of customer service, staff management, and operational efficiency.

 Click here to apply

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