Position: Admin Clerk / Receptionist
Location: KwaZulu-Natal (PMB)
Employment Type: Permanent
Closing Date: 14 October 2024
Job Overview:
A suitable candidate is required for the position of Admin Clerk / Receptionist at our PMB office. This role involves the receiving, capturing, and distribution of samples to ensure accurate information is recorded, enabling the swift processing of samples to meet service objectives.
Qualifications & Experience:
- Grade 12 or relevant NQF level 4 qualification
- BSc Degree (Advantageous)
- 0-1 year relevant working experience
Key Responsibilities:
Sample Management:
- Administer sorting and distribution of samples according to standard procedures to ensure proper channelling to various laboratories.
- Process sample registration and address queries promptly.
- Ensure the timely dispatching of specimens for processing and monitor the progress to meet turnaround time requirements.
Hospital Rounds & Queries:
- Perform hospital rounds to collect and distribute samples and reports.
- Handle and resolve administrative queries and customer complaints efficiently.
Courier & Specimen Tracking:
- Track progress of sample deliveries by couriers to ensure timely receipt by laboratories and accurate result returns.
- Investigate any bottlenecks in pre-analytical processes and resolve them quickly.
Housekeeping & Stock Management:
- Maintain cleanliness and prepare equipment in the working area.
- Monitor stock levels and ensure timely ordering and delivery of required materials to the doctor's rooms.
Reception & Customer Service:
- Manage the reception area, direct clients, and provide accurate information.
- Offer excellent customer service and handle cash payments from patients, ensuring proper banking of monies.
Administrative Duties:
- Report incidents, log complaints, and handle tasks in the laboratory information system.
- Prepare and scan patient forms onto the laboratory scanning system, resolving any incomplete scans.
- Adhere to uniform protocols and other company policies.
Skills & Competencies:
- Ability to cope with nervous or distressed patients
- Ability to work well under pressure and as part of a team
- Strong attention to detail, communication, and administrative skills
- Empathy, confidentiality, and flexibility
- Good telephone etiquette and interpersonal skills
- Strong business numeracy and adherence to company dress code
Compensation:
Salary will be determined based on qualifications and experience.
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