Closing Date: October 22, 2024
Reference Number: MOT241015-12
Location: Lereko Motors, Polokwane, Limpopo, South Africa
Job Type: Permanent
Job Description:
Lereko Motors Polokwane is seeking a Service Advisor (Non-Technical) to offer exceptional customer service relating to vehicle repairs, maintenance, and service. The Service Advisor acts as the link between the technical team and customers, ensuring cost-effective repairs and quality service delivery. This role involves estimating service costs, maintaining communication with customers during the repair process, and managing customer inquiries efficiently.
Specific Role Responsibilities:
- Welcome customers professionally and ensure they feel valued.
- Understand customer service needs and provide relevant advice.
- Prepare service estimates and sell routine maintenance/repair services.
- Communicate effectively with customers, explaining service details and coordinating with Service Technicians when necessary.
- Promote awareness of products and services available to customers.
- Schedule appointments, answer customer queries, and coordinate transportation services.
- Maintain proper documentation (service sheets, invoices, job cards, etc.) and update the customer database.
- Ensure customer satisfaction, manage complaints, and foster customer loyalty.
- Participate in team meetings and attend relevant OEM training for continuous improvement.
Qualifications and Experience:
Minimum Qualifications:
- Matric (Grade 12)
- Valid driver’s license
- Computer literacy
- Knowledge of dealership policies and procedures
- Basic numeracy
- Experience with Isuzu brand (advantageous)
Experience:
- Prior experience in the automotive industry or a customer service role.
Skills and Personal Attributes:
- Highly self-motivated, positive attitude, and ethical behavior.
- In-depth knowledge of the vehicles being serviced, including warranty information and OEM updates.
- Willingness to participate in ongoing training.
- Reliable team player who can deliver results and is customer-oriented.
- Excellent communication skills, numeracy, and organizational abilities.
If you are committed to providing high-quality service and enhancing customer satisfaction, this role offers an opportunity for growth in a dynamic dealership environment.
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