Location: Intercare Fourways Medical & Dental Centre, Fourways, Johannesburg
Division: Primary Care
Business Unit: Intercare Fourways Medical & Dental Centre
Job Type: Full-Time
Industry: Medical Practice
Functional Area: Administrative
Closing Date: 22 October 2024
Job Description:
Intercare Fourways Medical & Dental Centre is seeking an enthusiastic and professional Dental Receptionist to join our dynamic team. Intercare is a healthcare company that focuses on offering value-based care to patients. The role is designed for someone who is passionate about providing quality customer service while ensuring a smooth and efficient patient journey. If you are a self-starter with a passion for healthcare, this opportunity is perfect for you.
Key Responsibilities:
- Customer Service: Provide professional and friendly telephone services to patients and assist them in completing the required forms accurately.
- Patient Journey Management: Oversee all processes related to patient booking, arrival, and payment on the relevant system.
- Customer Support: Direct patients to the appropriate location, services, and professionals.
- Confidentiality: Ensure patient confidentiality in accordance with POPIA regulations.
- Reception Management: Keep the reception area neat and assist patients with basic account queries, escalating issues as necessary.
- Payment Processing: Collect co-payments and account balances according to company policies.
- Cash-Up and Banking: Adhere to daily cash-up and banking procedures.
- Emergency Protocols: Refer emergency cases to the nurse’s station following the appropriate protocol.
Requirements:
- Minimum qualification: Grade 12
- Previous experience in a customer service environment (e.g., reception) is advantageous
- Computer proficiency
- GoodX system experience will be advantageous
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