General Assistant

 

Location: In-store

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Key Responsibilities:

1. Customer Service:

   • Provide comprehensive customer service by advising and assisting customers with products and queries.
   • Address and resolve customer complaints effectively.

2. Merchandising:

   • Ensure bulk stock is safely and accurately displayed according to the store layout plan.
   • Maintain full merchandising in the designated area following planograms.

3. Housekeeping:

   • Keep your area of responsibility free from obstacles, ensuring customers can move safely without any risks.
   • Label shelves correctly and maintain cleanliness, adhering to the required schedules for canteen and toilet/shower facilities.

4. Safety Compliance (OHSA):

   • Follow safety protocols, including the use of safety gear, and ensure a safe environment for customers and staff.
   • Report any safety risks or discrepancies to the Store Manager.

5. Stock Loss Prevention:

   • Report any damaged stock to the Store Manager to minimize stock loss.

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Skills & Competencies:

• Drive for Results:

  • Achieve set targets and maintain accuracy and quality in work performance.
  • Follow through on commitments and complete work to established company standards.

• Problem-Solving & Decision-Making:

  • Identify and resolve problems using available resources, escalating when necessary.
  • Make decisions within company policies and consider the consequences before acting.

• Planning:

  • Plan tasks within the framework of department policies and operational procedures.

• Handling Pressure:

  • Maintain consistent control over responses under pressure or tight deadlines.

• Collaboration:

  • Show willingness and courtesy when interacting with customers, suppliers, and colleagues.
  • Effectively handle conflict situations.

• Communication:

  • Communicate courteously and effectively in daily interactions, aligning with company values.
  • Share relevant information with appropriate stakeholders.

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Job Requirements:

• Education:

  • Minimum Grade 10 or NQF 3 and 1 year of related experience, or
  • Grade 12 without related work experience.

• Skills:

  • Ability to communicate in English and the dominant local language.
  • Ability to perform basic calculations.
  • Computer literacy is a plus.

• Additional Requirements:

  • Valid South African ID or work permit.
  • Willingness to work shifts, weekends, and public holidays.
  • Ability to work under pressure.

This position requires a proactive approach to customer service, strong merchandising skills, and adherence to safety standards.

CLICK HERE TO APPLY

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