Job Reference Number: MEM-RUS
Department: Business Development Member Value
Industry: Insurance
Job Type: Contract
Positions Available: 1
Salary: Market Related
Job Description:
AVBOB Mutual Assurance Society is offering a 12-month Internship Programme for unemployed South African graduates (ages 18-35) for the 2024/25 period. The successful candidate will gain valuable experience working in a customer-centric organization over 100 years old, with access to employee assistance and wellness programs. The position is open nationwide, not limited to Rustenburg only.
Key Responsibilities:
- Deliver a positive and professional client service experience to branch customers.
- Manage client inquiries at branches, documenting activities and outcomes.
- Escalate customer complaints or complex queries to supervisors and branch managers promptly.
- Provide clients with technical assistance on AVBOB Member Value products and services.
- Build positive client relationships by regularly checking in and following up on processes.
- Maintain client records and document client interactions.
- Use post-service surveys to identify potential client concerns and facilitate proactive interventions.
- Monitor emerging trends in client services and help leverage these trends.
- Recommend product improvements based on client feedback.
Job Requirements:
Qualifications:
- Financial Degree, or
- Accounting/Economics Degree, or
- BSc Information Systems, or
- Marketing Management Degree, or
- Business Administration Degree
Skills and Experience:
- Data Analytics
- Sales experience (advantageous)
- Customer service experience (advantageous)
- Strong problem-solving skills
- Resilience and ability to work under pressure
- Effective communication skills, both written and verbal
Role-Based Competencies:
- Excellent customer service skills
- Team player
- Customer-focused
- Analytical
- Patience
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