Job Title: Learner Management Administrator
Location: Sandton - Hybrid
About Discovery
Discovery's core purpose is to enhance and protect lives by making people healthier. The company values innovative and self-driven individuals whose personal values align with its mission. Discovery operates in a fast-paced and dynamic environment, aiming not just for financial success but also for positive societal change.
Key Purpose
The Learner Management Administrator will be responsible for providing training and support on the Learning Management System (LMS) for the Discovery Institute of Training, as well as system support for clients.
Key Outputs
- Administer training records and courses within the LMS system.
- Manage LMS community areas, including functionality, appearance, and settings.
- Load and maintain training interventions and pathways in the LMS.
- Create user logins and assign user permissions.
- Manage course enrolment and track progress.
- Troubleshoot issues related to login and content accessibility for users.
- Monitor system performance and raise risks when required.
- Provide technical support, training, and customer service to all LMS users.
- Manage data transfer of training records to the LMS system.
- Maintain records, spreadsheets, and databases.
- Provide relevant information to individuals and ensure communication standards are met.
- Configure and document the LMS Reporting environment.
- Support course designers with multimedia storage, course setup, and backup processes.
- Assist users with solutions to get the most out of the LMS.
- Conduct LMS presentations for various target audiences.
- Onboard and review user profiles on the LMS.
- Ensure all standard operating procedure documents are followed and kept up to date.
- Continuously research trends and technologies within the LMS field.
Competencies
- Accountability and a strong sense of urgency.
- Ability to handle stress and work under pressure.
- Problem-solving skills.
- Good interpersonal skills.
- Attention to detail and accuracy.
- Expertise in technology and applying it effectively.
- Ability to work independently and with a team.
- Motivation to learn and grow in the field.
- Project management skills.
- Professionalism regarding time, cost, and deadlines.
- Email and telephonic communication etiquette.
Requirements
- 1 - 2 years of experience as an LMS Administrator.
- Strong written and verbal communication skills.
- Advanced Excel and Word skills.
- Matric (high school diploma).
- Relevant diploma or degree.
This role offers a great opportunity to support Discovery’s commitment to improving lives through health and education initiatives. Apply if you have the necessary skills and drive!
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