Location: Johannesburg, Bryanston
Job Type: Full-Time
Posted On: 3 Days Ago
Job Requisition ID: JR-59488
Closing Date: 26 October 2024
Job Overview:
Old Mutual seeks a talented individual to manage front-line reception, switchboard operations, and administrative tasks, with junior PA responsibilities. The position is accountable for delivering quality service through personal efforts and collaboration within a dynamic team environment.
Key Responsibilities:
1. Front Face Reception/PA:
- Handle incoming calls, route them to the correct locations, and place outgoing calls as requested.
- Log international calls and maintain switchboard data, generating relevant reports.
- Take and accurately relay telephonic messages and assist with basic queries.
2. Administration:
- Manage travel bookings for flights, hotels, accommodations, cars, and shuttles.
- Order stationery and kitchen supplies as needed.
- Maintain administrative processes and produce monthly statistical reports.
- Log and update records accurately and ensure data integrity.
3. Team Assistance:
- Assist team members with tasks such as catering, room setup, and other logistical support.
- Manage access control, including access tokens/cards and alarm codes for colleagues.
4. Health & Safety:
- Act as the team leader for all First Aiders and Emergency Wardens.
- Investigate health and safety issues and review the effectiveness of safety measures.
- Ensure ongoing training for incident reporting and monitor team compliance.
5. Personal Effectiveness:
- Take accountability for service delivery through personal efforts.
- Broaden individual skills to make enhanced contributions to the team.
- Collaborate effectively with others to achieve personal and team results.
- Uphold and live by the company’s values.
Qualifications, Skills, and Experience:
Education:
- Matric certificate and a tertiary qualification in administration.
Experience:
- At least 3 years of experience in front-line reception and administration.
Skills:
- Excellent switchboard and telephone etiquette.
- Strong command of English and Afrikaans.
- Client-centric approach and service excellence.
- Strong administrative abilities and time management skills.
- Ability to handle stressful situations in a vibrant, dynamic team environment.
This role is an opportunity to work in a vibrant team environment, providing essential support while contributing to the company’s values of customer service and excellence.
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