Location: V&A Waterfront, Cape Town, South Africa
Cluster: Nedbank Total Business Banking and Retail - Consumer Banking
Duration: 4 to 6 Months (Contract Role)
Reference: REQ 135862
Closing Date: 18 October 2024
Recruiter: Thenjiwe Hlatshwayo
Job Purpose:
The Service Consultant will educate clients on digital and self-service solutions, process cash transactions, handle cash fulfillment, and perform first-line device maintenance. The role aims to meet business goals and exceed client expectations.
Key Responsibilities:
Client Engagement:
- Educate clients on the use of digital and self-service platforms.
- Assist clients with transactions such as downloading apps, buying value-added services, and obtaining documents.
- Build relationships by addressing client queries, processing requests, and offering knowledgeable support.
- Facilitate cross-selling opportunities through client engagement.
Business Operations:
- Handle over-the-counter cash transactions, deposits, withdrawals, and transfers.
- Manage branch stock (e.g., cards), ATM balancing, and device maintenance.
- Process inter-bank transfers and foreign exchange requests.
Risk and Compliance:
- Adhere to counter and safe limits, manage risk, and follow transaction authentication procedures.
- Report and resolve any discrepancies in cash holdings.
Nedbank Goals:
- Contribute to customer satisfaction, teamwork, and personal development.
- Promote digital solutions and self-service usage.
Minimum Experience:
- 2-3 years of customer-facing experience, preferably in Retail Banking.
- 1-2 years in client services, cash handling, and technology problem-solving.
- Foreign exchange experience is an advantage.
Requirements:
- Education: Higher Certificate in Banking Services (NQF5), Matric/Grade 12/National Senior Certificate.
- Clear ITC and Criminal Record.
Skills & Knowledge:
- Strong customer service skills.
- Product knowledge and problem-solving skills.
- Relationship management.
- Knowledge of risk controls and governance, forex products, and Nedbank security policies.
Behavioral Competencies:
- Building Customer Loyalty
- Earning Trust
- Collaboration
- Managing Work
- Adaptability
- Stress Tolerance
- Continuous Learning
Apply by: 18 October 2024 to be part of a dynamic team at Nedbank, enhancing client satisfaction and promoting digital services.
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