Department: Operations - Stores
Key Responsibilities:
Customer Service:
- Provide excellent customer service to ensure a great shopping experience.
- Assist shoppers in finding the goods and products they need.
- Address customer queries and complaints effectively.
Cashier Duties:
- Process cash and card payments.
- Handle lay-bys and customer refunds.
- Report discrepancies or problems to the supervisor.
- Balance the till at the end of the day.
Merchandising:
- Ensure correct pricing and display of stock.
- Maintain product availability on the sales floor.
- Keep up-to-date with store promotions and deals.
- Maintain housekeeping standards.
Risk Management:
- Ensure products are tagged according to company policy.
- Participate in stock takes.
- Be vigilant for shoplifters and fraudulent activities, reporting any suspicious behavior to management.
Ackermans Values & Policies:
- Consistently adhere to company values, policies, and procedures in all aspects of the role.
Knowledge, Skills & Experience:
- Customer Service Skills: Excellent skills for providing high-quality customer service.
- Communication: Fluent in English (additional languages are beneficial).
- Personal Traits: Tenacious, high-energy, highly motivated, and target-driven.
- Experience:
- Previous retail experience is advantageous but not required.
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