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Job Title: Receptionist
Closing Date: November 8, 2024
Location: Rosebank, Cape Town, Western Cape
About the Job:
The CSIR is seeking a Receptionist for its Facilities Management and Security Services (FM & SS) Portfolio. The role involves projecting a professional image, welcoming visitors, and handling general inquiries. It may also include some administrative duties to support business operations.
Key Responsibilities:
Reception Services:
- Welcome, register, and direct visitors to their destinations.
- Receive incoming mail, parcels, and documents, and notify recipients.
- Provide front desk services to internal and external clients, ensuring efficient access for suppliers.
- Maintain security by following procedures and controlling access (monitoring logbooks and checking visitor cards).
- Report any security breaches as a precautionary measure.
- Maintain general housekeeping in the reception foyer.
- Update the information stand with current publications for effective communication.
- Update personnel contact details and telephone lists for quick access.
Customer Services:
- Understand CSIR's business to provide respectful and professional service to customers.
- Build and maintain good relationships with clients to understand their requests.
- Attend to customer requests promptly to enhance CSIR's positive image.
Support Services:
- Assist with basic administration tasks such as scheduling meetings, taking minutes, and managing documents.
- Help with procurement processes, journal recoveries, and reporting as needed.
- Control office consumables for effective stock management.
- Manage keys for units, ensuring safekeeping and registration.
- Provide backup service in registry and assist with binding reports.
- Offer additional support as required by the Site Support Manager (SSM) to maintain service levels.
Qualifications, Skills, and Experience:
- Education: Grade 12 certificate.
- Experience: Minimum of two years in a receptionist role or a business support environment.
- Skills:
- Strong customer/client focus.
- Proficient in computer skills.
- Excellent telephone etiquette.
- Good interpersonal and communication skills.
This position is ideal for candidates with a strong customer service orientation and administrative capabilities, looking to contribute to the effective operations of the CSIR.
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