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Call Center Claims Broker
Location: Bellville, Western Cape, ZA
Company: Sanlam Group
About Us
Sanlam Fintech, part of the Sanlam Group, is dedicated to democratizing financial advice and solutions across the African continent. We aim to foster financial confidence and bridge generational wealth gaps through agility, innovation, and continuous learning. Our work culture empowers knowledge workers to accelerate innovation while building compelling career opportunities.
Key Responsibilities
- Manage all aspects of customer insurance claims by liaising with insurers within service level agreements.
- Provide accurate and timely responses to customer queries using the IT system.
- Foster a culture of service excellence, teamwork, and constructive client relationships.
- Identify and implement innovative, cost-effective ways of working.
- Address customer inquiries through inbound calls and provide product/service information.
- Ensure compliance with statutory, legislative, and governance requirements.
- Resolve customer queries efficiently and propose process improvements to enhance service delivery.
- Build and maintain strong stakeholder relationships.
- Take ownership of assigned tasks and ensure timely follow-up for resolution.
Qualification and Experience
- Minimum: Grade 12
- At least 2 years of relevant experience in claims or customer service.
- Mandatory: FAIS Qualification
Knowledge and Skills
- Awareness of cost implications and productivity contributions.
- Risk identification and escalation.
- Support operational growth and profitability initiatives.
- Strong customer service orientation, ensuring first-time resolution.
- Advanced product knowledge to offer relevant advice and guidance.
- Competency in identifying process improvements and optimizing internal systems.
- Proficiency in adhering to governance and compliance standards.
- Strong administrative and reporting capabilities.
Personal Attributes
- Business insight
- Ability to manage complexity
- Strong planning and alignment skills
- Interpersonal savvy
Why Join Us?
- Build a successful career in an organization that values relationships and employee growth.
- Opportunities across five business clusters: Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, and more.
- Supportive environment fostering personal and professional development.
Application Turnaround Time: Shortlisting begins after the application deadline. Progress depends on availability of managers and candidate fit.
Commitment to Transformation:
Sanlam Group is committed to transformation and creating opportunities for all employees to achieve their potential.
Ready to make a difference? Apply today and take the next step in your career journey with Sanlam!
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