Jobs Learnerships Internships Apprenticeships
National Certificate: Accommodation Services Learnership NQF Level 2
SAQA ID: 14110 | Credits: 121 | Duration: 12 months
Overview
This Accredited Accommodation Services Learnership is designed for individuals passionate about hospitality and housekeeping. It focuses on building essential skills and knowledge to excel in accommodation services, including general area and guest room cleaning, service standards, customer satisfaction, and front desk operations.
For businesses, this program enhances service quality, boosts customer satisfaction and loyalty, and supports the professional development of employees, positioning them for career growth and competitive advantage in the industry.
What You'll Learn
- Customer Service: Handling customer inquiries and calls professionally.
- Teamwork & Communication: Collaborating effectively and improving business communication skills.
- Practical Skills: Performing basic calculations, servicing guest rooms, cleaning floors, bathrooms, and disposing of waste.
- Stock Management: Controlling and ordering stock efficiently.
- Workplace Safety: Maintaining a safe and secure working environment.
- On-Job Coaching: Guiding new staff and conducting workplace inductions.
- Self-Development: Growing personally and professionally within the job role.
- Health & Safety: Monitoring and ensuring health, safety, and security standards.
- Specialized Skills: Laundry service, housekeeping, and maintaining recipe, storage, and goods issuance.
Benefits for Businesses
- Enhanced Customer Experience: Train staff to deliver exceptional customer service.
- Operational Efficiency: Improve coordination, processes, and overall productivity.
- Competitive Edge: Gain a reputation for superior accommodation services.
Modules
- Industry Sector (2 credits)
- Health, Safety, and Security (5 credits)
- Monitor Health, Safety, Security, and Maintenance (7 credits)
- Working Relationships (12 credits)
- Business Studies (35 credits)
- Cleaning and Waste Disposal (12 credits)
- Stock Control (13 credits)
- Self-Development (15 credits)
- Laundry Service (6 credits)
- Housekeeping Service (14 credits)
Requirements
- A passion for hospitality and a willingness to learn.
- Basic literacy and numeracy skills.
Career Opportunities
Graduates of this program can pursue roles such as:
- Accommodation Services Attendant
- Housekeeping Supervisor
- Front Desk Operator
- Hospitality Coordinator
Accreditation: This learnership is fully accredited and aligned with industry standards.
For more details, download the outline or contact us today!
Post a Comment