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National Certificate: Wholesale and Retail Operations Learnership NQF Level 3
SAQA ID: 63409 | Credits: 125 | Duration: 12 months
Overview
This Accredited Wholesale and Retail Operations Learnership is tailored for individuals currently in or aspiring to join the wholesale and retail operations sector. The program equips learners with the skills to perform operational functions to industry standards, optimize productivity, and enhance service delivery. It also emphasizes personal growth, contributing to broader social and economic development.
What You'll Learn
- Customer Experience: Deliver a positive customer experience in wholesale and retail environments.
- Sales Skills: Provide exceptional sales service to retail customers.
- Cash Handling: Cash up point of sale and handle deposits securely.
- Business Influence: Understand and explain how employees influence business objectives.
- Credit Control: Manage credit accounts effectively in wholesale and retail contexts.
Why Choose This Learnership
- Best Practices: Gain insight into wholesale and retail industry best practices in South Africa.
- Stay Competitive: Learn to adapt to market dynamics, trends, customer behavior, and technological advancements.
- Regulatory Compliance: Develop a solid understanding of customer protection, labor practices, health, safety, and other essential regulations to avoid legal risks.
Modules
- Fundamentals of Wholesale and Retail (18 credits)
- Effective Communication Skills (10 credits)
- Building Relationships (15 credits)
- Mathematical Literacy (15 credits)
- Interpreting and Using Information (10 credits)
- Mathematical Literacy (Advanced) (6 credits)
- Theft, Fraud, and Safety Control (8 credits)
- Receive and Dispatch Stock (22 credits)
- Stock Control: Count stock, maintain stock balances, bulk pack, and label stock (21 credits)
Who Should Do This Learnership?
- Individuals aspiring to join the wholesale and retail sector.
- Current employees looking to improve operational and service standards.
Career Opportunities
Graduates can pursue roles such as:
- Retail Assistant
- Stock Controller
- Sales Associate
- Warehouse Operator
Accreditation: Fully accredited, ensuring learners meet industry standards.
For more information or to download the program outline, contact us today!
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