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Job Opportunity: Admin Clerk / Receptionist
Company: Lancet Laboratories
Location: Umhlanga, KwaZulu-Natal
Job Type: Permanent
Reference No: 1010756
Closing Date: 27 January 2025
Job Overview
Lancet Laboratories is looking for an Admin Clerk / Receptionist to handle sample administration, customer queries, and reception duties in line with operational standards.
Minimum Requirements
- Grade 12 (Matric) or relevant NQF Level 4 qualification.
- BSc Degree (Advantageous).
- 0-1 years of relevant working experience.
- Knowledge of organisational policies, computer literacy, and laboratory information systems.
Key Responsibilities
- Receive, log, and distribute samples for testing.
- Process sample registration and queries according to procedures.
- Dispatch specimens for testing and ensure timely report delivery.
- Perform hospital rounds to collect samples and distribute reports.
- Handle administrative queries and customer complaints.
- Track and monitor sample deliveries via couriers.
- Investigate pre-analytical process bottlenecks and resolve challenges.
- Maintain cleanliness in the workspace and prepare equipment.
- Monitor and order stock for doctor’s rooms.
- Professionally interact with medical staff and ensure excellent customer service.
- Manage the reception area, direct clients, and provide information.
- Handle cash payments and ensure banking procedures are followed.
- Report incidents and log customer complaints.
- Scan patient forms and resolve scanning issues.
- Adhere to Lancet’s uniform and dress code policies.
Required Skills & Attributes
- Customer service and communication skills.
- Ability to handle nervous or distressed patients.
- Strong administrative and attention to detail skills.
- Confidentiality and professionalism.
- Empathy, patience, and flexibility.
- Telephone etiquette and business numeracy.
- Ability to work under pressure and within a team.
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