Administrative Clerk

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Job Opportunity: Administrative Clerk (Centurion)

Closing Date: Not specified
Job Type: Permanent
Location: Centurion, South Africa
Employment Equity (EE) Position: Yes
Salary: Market-related

Job Description

The Administrative Clerk will be responsible for verifying, scanning, indexing, and processing documents to ensure accurate record-keeping and workflow efficiency.

Key Responsibilities

  • Verify that policy numbers on application forms match the workflow.
  • Ensure that all required documents are present, correct, and indexed properly.
  • Check that documents are complete and clear before processing.
  • Read and interpret documents to determine the nature of the enquiry.
  • Receive, sort, and prepare mail and faxes for scanning.
  • Investigate and resolve document indexing issues.
  • Meet daily, weekly, and monthly targets set by Team Leaders.
  • Scan documents according to policy numbers, ensuring clarity and readability.
  • Update client details such as addresses, contact information, and preferred language.
  • Capture and verify banking details for Loans, Withdrawals, Surrenders, and Cancellations.
  • Maintain and order stationery for the department.
  • Communicate outstanding document requirements with clients or branches.
  • Report system errors to Team Leaders or Department Heads.
  • File scanned documents and ensure proper record-keeping.

Minimum Requirements

  • Grade 12 (Matric).
  • 1 year of administrative experience.
  • Fluent in English and Afrikaans (read, write, and speak).
  • Computer literate (Microsoft Word & Excel).
  • Knowledge of long-term insurance is recommended.
  • Experience in a client service environment is an advantage.
  • Strong time management, discipline, and adherence to quality standards.

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