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Job Opportunity: Administrator
Business Unit: Discovery Employee Benefits
Department: Administration and Office Support
Location: South Africa
Date Posted: 10 January 2025
About Discovery
Discovery aims to make people healthier and enhance their lives while igniting positive change within society. With a dynamic and fast-paced environment, Discovery invests in exceptional individuals whose values align with its core purpose.
About Discovery Corporate & Employee Benefits
As the only employee benefits provider shaping employee behavior, Discovery Corporate & Employee Benefits is revolutionizing retirement savings and life insurance for companies and employees.
Key Purpose
The Administrator will manage day-to-day administration within Umbrella Fund Operations, ensuring accurate, compliant, and efficient handling of retirement fund activities. The role also involves leading a small team, driving continuous improvement, and maintaining high operational standards.
Areas of Responsibility
- Process daily and monthly transactional activities within service levels.
- Perform quality assurance (QA) for document verification as needed.
- Ensure compliance with regulatory frameworks (e.g., Pension Funds Act, Tax Act).
- Maintain data completeness and quality.
- Resolve queries and escalations from clients and internal stakeholders.
- Prepare management and client reports.
- Develop and maintain relationships with internal and external brokers.
- Support the Team Manager in managing projects.
- Act as a Subject Matter Expert, providing innovative solutions and conducting root cause analysis.
Personal Attributes
- Leadership and teamwork skills.
- Strong planning, organizing, and communication abilities.
- Customer-centric mindset with problem-solving and analytical skills.
- Ability to cope under pressure, deliver results, and meet customer expectations.
- Initiative, adaptability, and a commitment to continuous learning.
Education and Experience
- Essential: Matric (Grade 12).
- Advantageous: Further studies in related fields.
- Advanced MS Excel skills and knowledge of operational processes.
- Experience with Compass and Paradigm systems (internal).
- 3–5 years of claims experience in the long-term insurance industry.
- Pension and Provident Fund experience is advantageous.
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