Jobs Learnerships Internships Apprenticeships
Agent: Merchant Support (BusinesS Banking)
Location: Bellville, Western Cape, South Africa
Company: Capitec Bank Ltd
Date Posted: 7 January 2025
Purpose Statement
To deliver round-the-clock support to Capitec Bank merchants, Employer Salary Transfer Facility (ESTF) clients, and Merchant Services Field staff through inbound and outbound calls as well as other communication channels.
Key Responsibilities
- Provide real-time and non-real-time support to merchants and ESTF clients.
- Respond to queries and resolve issues effectively via telephone and other communication platforms.
Minimum Requirements
Experience:
- Open to school leavers.
Qualifications:
- Minimum:
- Grade 12 National Certificate / Vocational.
- Ideal:
- Certification in Communication.
Knowledge:
- Minimum:
- Basic understanding of business management or communication subjects.
- Ideal:
- Familiarity with call centre processes and procedures.
- Knowledge of customer care protocols and technical systems/software.
- Awareness of business services banking products.
Ideal Candidate Profile
Skills:
- Communication and interpersonal skills.
- Problem-solving and influencing abilities.
- Attention to detail and relationship management.
- Proficiency in MS Word, Excel, and Outlook.
Conditions of Employment:
- Clear criminal and credit record.
- Willingness to work shifts, weekends, or rotational standbys.
Why Join Capitec Bank?
Capitec Bank offers a dynamic and inclusive workplace committed to employment equity and diversity. By joining the team, you contribute to creating a seamless banking experience for clients.
Application Steps
- Complete a short assessment by visiting the provided link.
- Finalize your application by clicking "Apply."
Capitec Bank supports achieving its employment equity goals.
Apply today to be part of a team that’s shaping the future of banking in South Africa!
Jobs Learnerships Internships Apprenticeships
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