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Job Opportunity: Back Office Administrator
Company: Momentum Life (Momentum Metropolitan)
Location: Centurion, Gauteng, South Africa
Position Type: Permanent
Closing Date: 15 January 2025
Role Purpose:
Momentum Life seeks a passionate and dynamic individual to coordinate and support the operational and administrative functions of the digital sales team. The role focuses on enabling clients toward financial success by ensuring seamless onboarding, quality service, and operational efficiency.
Requirements:
- Education: Matric/Grade 12 or NQF Level 4.
- Experience: Minimum of 2 years in the insurance sales industry.
- Language Skills: Proficiency in Afrikaans and English.
- Product Knowledge: Familiarity with Momentum Life Insurance products and services is an advantage.
Key Responsibilities:
Client and Stakeholder Support:
- Assist stakeholders with onboarding applications using digital platforms.
- Provide reliable support to ensure high-quality client service.
- Use digital tools to streamline the administration process.
Administrative Excellence:
- Ensure adherence to SLAs and product house processes.
- Capture and review new business documentation accurately.
- Report process/system failures and suggest enhancements.
- Complete all administrative tasks and reporting duties within agreed timeframes.
Relationship Building:
- Build and maintain positive relationships with stakeholders to maximize business value.
- Address stakeholder queries and concerns to enhance satisfaction.
Process Management:
- Identify errors in received instructions and improve quality control.
- Escalate technical faults and ensure timely resolution.
- Oversee the policy book transfer and termination processes accurately and efficiently.
Competencies Required:
- Adopting practical and effective approaches.
- Making informed decisions within deadlines.
- Attention to detail and maintaining high standards.
- Following procedures and managing tasks efficiently.
- Producing consistent and high-quality output.
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