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Job Opportunity: Call Centre Agent (New Accounts)
Employer: Mr Price Money
Location: Durban, KwaZulu Natal, South Africa (On-site)
Application Closing Date: Not specified
Position Overview
As a Call Centre Agent, you will be responsible for handling customer inquiries, processing store card applications, and verifying information provided by customers. This role ensures efficient and professional customer service, contributing to the growth of Mr Price Money's customer and credit base.
Key Responsibilities
- Address customer queries, correspondence, and needs promptly to deliver excellent service.
- Confirm employment and personal details telephonically for verification purposes.
- Update customer details on relevant debtor systems for accurate record-keeping.
- Process store card applications across divisions to expand the customer and credit base (outbound agents only).
What’s in It for You?
- Incentives: Earn attractive rewards for meeting targets.
- Learning and Development: Access opportunities to grow your skills and advance your career.
- Discounts: Enjoy merchandise discounts at Mr Price, Mr Price Home, Mr Price Sport, and Miladys stores.
- Share Scheme: After one year of permanent service, join the share scheme and benefit from the company's success.
- Vibrant Environment: Work in a dynamic, energetic setting with new challenges daily.
- Wellness Programs: Stay healthy with comprehensive wellness benefits.
- Recognition: Get rewarded for your achievements with exciting incentive programs.
Qualifications and Experience
Education:
- Grade 12
Experience:
- At least 1 year of call centre experience (preferably in new accounts).
- Accounts application processing experience (advantageous).
Skills and Knowledge
- Knowledge of industry legislation, including:
- Consumer Protection Act
- POPI Act (Protection of Personal Information)
- National Credit Act
- ICASA (Independent Communications Authority of South Africa)
- Communication: Clear and effective verbal communication to assist customers.
- Problem-Solving: Ability to quickly identify issues and provide effective solutions.
- Attention to Detail: Ensuring accuracy in customer information and account processes.
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