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Call Centre Agent (Talent Pool)
Company: Bidvest Facilities Management
Location: Centurion, Gauteng
Job Type: Permanent
Closing Date: 31 January 2025
About the Role
Bidvest Facilities Management is seeking a Call Centre Agent to join their Contact Centre in Centurion. The agent will handle customer requests and complaints, ensuring they are logged and processed efficiently in SAP. The role requires identifying emergencies and escalating them appropriately while providing exceptional customer service.
Key Responsibilities
Customer Support:
- Log faults, requests, and complaints.
- Dispatch job cards and manage follow-ups and escalations.
- Conduct customer satisfaction surveys.
Operational Duties:
- Attend weekly green area meetings.
- Track and monitor rejected or unresolved faults.
- Determine and adhere to Service Level Agreements (SLAs).
General Duties:
- Assist with all-round tasks in the Contact Centre.
- Support team efforts and ensure operational efficiency.
Learning and Growth:
- Engage in self-development to improve knowledge and skills.
- Transfer skills to colleagues as required.
Key Competencies
- Strong customer focus and relationship-building skills.
- Analytical thinking with excellent attention to detail.
- Ability to handle pressure and persevere.
- Good verbal and written communication skills.
- High motivation and personal integrity.
Minimum Requirements
- Education: Grade 12 and Call Centre Certificate.
- Experience: 2 years in a contact centre and admin support environment.
- Technical Skills: Proficiency in computer packages.
- Knowledge:
- Bidvest Facilities Management products.
- Facilities management, plant maintenance, CRM, property solutions, HR, supplier chain, and workplace services.
Why Join Us?
- Be part of a dynamic and professional corporate division.
- Opportunity to grow your skills and knowledge in a supportive environment.
- Contribute to delivering excellent service to a wide range of clients.
Submit your application before 31 January 2025 to be considered for this exciting opportunity!
Jobs Learnerships Internships Apprenticeships
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