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Job Opportunity: Control Room Operator (CCTV) – Fidelity Services Group
Location: Middelburg, Mpumalanga
Job Type: Permanent
Closing Date: February 28, 2025
Job Summary
Fidelity Services Group is looking for a Control Room Operator in Middelburg, reporting to the Operations Manager. The ideal candidate should have CCTV experience, strong communication skills, and the ability to work under pressure.
Minimum Requirements
- Grade B PSIRA (SOB) registered and accredited (with traceable references).
- Own reliable transport.
- Computer literacy in MS Office (Excel, Word, Outlook) and CCTV Operating Systems.
- Strong organizational and communication skills.
- Ability to work under pressure and extended hours when required.
- Minimum of two years' experience in a security industry control room.
- Fluent in English.
- No criminal record.
- Must be reliable and trustworthy.
- Must reside in Middelburg.
Key Responsibilities
- Monitor CCTV cameras and report incidents.
- Dispatch security guards to relevant sites.
- Ensure all security sites are covered at all times.
- Record all incidents in an Occurrence Book (OB) (both physical and electronic).
- Handle complaints and escalate issues to management.
- Maintain discipline and compliance among guards.
- Follow instructions accurately and transfer knowledge to security personnel.
Key Competencies & Skills
- Ability to meet strict deadlines.
- Attention to detail and accuracy.
- Ability to work without supervision.
- Strong customer focus and teamwork.
- Professional liaison with personnel at all levels.
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