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Job Opportunity: Debt Collector (7HR)
Company: Truworths
Business Area: Credit Service
Location: Cape Town, Western Cape, South Africa
Job Type: Permanent (On-site)
Reference Number: TRU241223-1
Closing Date: 2025/01/13
Job Description
Truworths is seeking dedicated and enthusiastic individuals to join their Customer Services Department as Debt Collectors. This role involves working in the Debt Collection Department, supporting customers while ensuring collections are conducted efficiently.
Key Responsibilities
- Inform customers of the total due amount, including arrears and instalment dues.
- Confirm salary dates to align with payment arrangements.
- Explain the consequences of non-payment and benefits of making payments.
- Negotiate payment options, including full payments or multiple payment plans (PTPs).
- Promote payment options via credit card and explain their benefits.
- Offer and explain debit order payment benefits.
- Ensure all customer information is accurately updated, with appropriate action codes used.
Qualifications and Experience
- Matric or equivalent qualification (required).
- Previous collections experience is advantageous.
Competencies
Technical Skills:
- Computer literacy (Excel, Word).
- Multilingual skills (beneficial).
Behavioral Skills:
- Enthusiastic, eager to learn, and a willing team participant.
- Patient, tolerant, and focused.
- Strong desire to succeed in a competitive environment.
- Persistent and assertive with excellent problem-solving and negotiation skills.
- Punctual, reliable, honest, and trustworthy.
- Adaptable to change in a fast-paced environment.
- Able to remain focused for extended periods.
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