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Job Opportunity: In-Store Retail Promoter
Reference Number: AGG17
Department: Aggregation
Industry: Sales
Job Type: Contract (6 months)
Positions Available: 1
Location: Not specified
Salary: Market Related
Job Description
We are looking for an In-Store Retail Promoter to join our Aggregation team. This role involves driving awareness of our value-added services (VAS) and payment solutions, such as cash vouchers, digital payments, gift cards, and remittance services. The candidate will actively engage with customers, execute in-store activations, and provide training to store staff, contributing to the adoption of fintech innovations.
Key Responsibilities
Customer Engagement and Promotion
- Promote and explain products like cash vouchers, bill payment solutions, digital wallets, gift cards, and remittance services.
- Educate customers about fintech products, including setup and use of digital wallets, digital payments, and stokvel participation.
- Address customer inquiries and provide solutions.
In-Store Activations and Campaigns
- Plan and execute engaging in-store activations to increase product awareness and sales.
- Set up and maintain branded displays showcasing product features.
Training and Knowledge Sharing
- Conduct training sessions for in-store staff on VAS, remittance products, and fintech services.
- Provide ongoing support to enhance staff customer interaction and sales techniques.
Collaboration with Stakeholders
- Align promotional efforts with store goals by collaborating with store managers and staff.
- Work with marketing and sales teams to implement campaigns and share market insights.
Market Feedback and Reporting
- Gather and report customer feedback, market trends, and competitor activities.
- Deliver regular reports on activation outcomes and customer engagement.
Product Knowledge and Updates
- Stay updated on trends in fintech ecosystems, digital payments, and related products.
- Act as a resource for customers and staff regarding fintech solutions.
Minimum Requirements
- Grade 12 qualification.
- Valid driver’s license.
- 1–2 years of experience in retail promotions, fintech, customer service, or related fields.
Required Knowledge and Skills
- Strong understanding of digital payments, supplier payment systems, and fintech ecosystems.
- Knowledge of VAS, digital wallets, card acquiring, and stokvel operations (highly desirable).
- Ability to simplify technical fintech concepts for diverse audiences.
- Excellent communication and interpersonal skills.
- Proactive, results-oriented, and capable of working independently.
Competencies and Attributes
- Passionate about technology and financial inclusion.
- Friendly, approachable, and customer-focused.
- Well-organized and detail-oriented with time management skills.
- Adaptable to dynamic and fast-paced retail environments.
- Physically able to stand for extended periods and set up displays.
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