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Inbound Call Centre Agent (6 Day) - Office UK
Company: Truworths
Reference Number: TRU240827-66
Location: Cape Town, Western Cape, South Africa
Job Type: Permanent, On-site
Closing Date: 8 January 2025
About the Role
Join Truworths' dynamic Fashion Call Centre team and be part of a business environment that thrives on innovation and a passion for fashion. This role involves assisting customers with online shopping queries, tracking orders, and managing customer profiles.
Key Responsibilities
- Handle inbound calls related to e-commerce (online) and fashion delivery orders.
- Assist customers with tracking their orders.
- Provide support for customers' online profiles.
- Liaise with couriers and stores to provide timely feedback to customers.
Qualifications and Experience
- Matric or equivalent qualification.
- Relevant call centre experience is advantageous.
Competencies
Technical Skills:
- Proficient in Microsoft Excel and Word.
- Experience with Vision software is highly advantageous.
Behavioural Attributes:
- Ability to work independently in a fast-paced environment.
- Exceptional accuracy and attention to detail.
- Strong focus and concentration abilities.
- Excellent customer service and telephonic communication skills.
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