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Learnership Opportunity: Learner – CSC (Customer Service Centre)
Closing Date: 28 January 2025
Reference Number: CLO250120-3
Location: Roodepoort, Gauteng, South Africa
Job Type: Learnership (12-month program)
Number of Positions: 20
Employer: Clover
About the Learnership
Clover is offering a Call Centre Learnership at its Constantia Park (Roodepoort) offices. Successful applicants will gain work experience and attend prescribed classes. Upon completion, learners will receive an NQF qualification in customer service.
Note:
- Applicants from the West Rand will have an advantage.
- Persons with disabilities are encouraged to apply.
Minimum Requirements
- Grade 12 (Matric) or equivalent NQF4
- Must have completed Matric between 2020 and 2024
- Minimum 60% average in English and Maths/Maths Literacy
- Computer literacy (Advanced)
- Currently unemployed
- Must not have participated in a learnership before
Key Competencies
- Proactive and action-oriented
- Honest and consistent in work ethic
- High work standards and attention to detail
- Strong interpersonal and communication skills
- Teamwork and collaboration
- Customer-focused approach
- Numerical and analytical ability
Duties & Responsibilities
Customer Service & Order Management
- Handle inbound and outbound customer interactions.
- Resolve queries and complaints through relevant stakeholders.
- Capture and confirm customer orders accurately and on time.
- Inform customers about accounts on hold.
- Communicate order-related issues to relevant teams.
Sales & Promotions
- Promote Clover and Principal products.
- Offer new or additional products to customers.
Teamwork & Collaboration
- Assist team members in achieving collective goals.
- Participate actively in team meetings and visual management.
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