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National Bookings Coordinator – Elandsfontein, Gauteng
Location: Elandsfontein, Gauteng, South Africa
Closing Date: Not specified
Purpose of the Job
The National Bookings Coordinator is responsible for aligning and scheduling customer bookings according to the agreed delivery schedule. This role involves planning and executing combined loads across Logistics, Warehouse, and Linehaul divisions to optimize freight consolidation and maximize delivery efficiency.
Key Responsibilities
- Monitor daily reports to ensure all bookings are scheduled on time.
- Action the daily WIP report and rebook overdue waybills.
- Request bookings nationally and align store and distribution centre (DC) bookings.
- Book and release waybills on My Business for warehouse clients.
- Communicate booking confirmations to clients.
- Cancel and reschedule bookings when required.
- Maintain accurate waybill statuses and update system records.
- Ensure adherence to all cut-off times for branch and warehouse deliveries.
- Escalate complaints and missed bookings to the Department Manager.
Minimum Requirements
- Grade 12 (Matric).
- Ability to work under pressure and handle large volumes of data.
- Strong multitasking skills, handling calls, emails, and reports simultaneously.
Skills Required
- Independent decision-making in the distribution process.
- Strong communication skills with customers and operations teams.
- Ability to determine cost factors and vehicle requirements for deliveries.
- Knowledge of distribution techniques and prioritization.
- Understanding of health and safety procedures.
- Proficiency in Microsoft Excel.
- Professional customer service skills.
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