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Job Opportunity: Operations Billing Administrator
Company: RSAWEB
Location: Cape Town, Western Cape
Job Type: Full-time
Closing Date: Not specified
Salary: Not disclosed
About RSAWEB
RSAWEB is one of South Africa’s fastest-growing internet service providers, specializing in connectivity solutions for homes and businesses. The company is dedicated to providing excellent customer service and innovative technology solutions.
Job Description
As an Operations Billing Administrator, you will be responsible for ensuring a smooth billing experience for customers within the Operations Department of the Consumer Division.
Key Responsibilities
- Ensure accurate billing of services for clients.
- Verify and maintain correct data records.
- Communicate and coordinate activities between teams.
- Handle first billing queries and issues.
- Pull reports and update projects daily.
- Manage tickets and customer reconnections after payments.
- Assist with back-billing and communicate payment plans across departments.
- Ensure customer data accuracy and update tickets regularly.
- Resolve customer billing issues with internal and external teams.
- Provide administrative support for internal billing audits.
- Maintain process documentation.
- Generate billing reports.
Minimum Requirements
- Grade 12 or equivalent qualification.
- At least 2 years of experience in a billing administrator role.
- Minimum of 2 years in a customer-facing role.
- Proficiency in office work and Microsoft Excel reporting.
- Experience in the ISP industry or knowledge of connectivity services (preferred).
- Strong communication, analytical, and problem-solving skills.
- Ability to work independently and maintain confidentiality.
Employee Benefits
- Medical Aid or Medical Insurance contribution.
- Retirement Annuity contribution.
- Discounted internet services and gap cover.
- Free barista-prepared coffee, breakfasts, and snacks.
- Employee Wellness Programme (ICAS) with 24/7 counseling and wellbeing resources.
- Exposure to the latest industry technologies.
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