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OTC Billing Clerk (6-Month Contract)
Company: Fidelity Services Group
Location: Midrand, Gauteng, South Africa
Job Type: Contract (6 months)
Date Posted: 12 December 2024
Closing Date: 12 January 2025
Job Purpose
To capture, process, and maintain client service information accurately and timeously, ensuring a reliable and error-free database that supports business success.
Key Responsibilities
Data Capture and Processing:
- Accurately capture all client contracts, costing sheets, and quotations.
- Verify and update customer data in Listener software.
- Ensure consistency and accuracy of client information.
Client Communication:
- Address and resolve queries regarding contracts and quotations promptly.
- Conduct due diligence calls to new dealer clients to verify contract purchases.
- Provide updated customer records to Dealers for installations and services.
Coordination and Compliance:
- Work closely with the Admin Coordinator and Technical Coordinator to ensure smooth processing of client documents.
- Ensure compliance with company SOPs and SOX requirements.
Quality Assurance:
- Review and validate invoices for accuracy before delivery.
- Maintain and update customer databases to avoid errors and duplication.
Query Resolution:
- Resolve internal and external customer queries within agreed SLAs.
- Provide feedback to relevant stakeholders via phone and written communication.
Documentation and Reporting:
- Maintain proper filing of client application forms and contracts daily.
- Submit original contracts and CAFs to the auditor after updating client profiles.
Minimum Requirements
- Education: Matric certificate.
Skills & Attributes
- Strong verbal and written communication skills.
- Proficient in Microsoft Excel.
- Listener software experience is advantageous.
- Excellent telephone etiquette and organizational skills.
- Strong attention to detail to ensure data accuracy.
What You Bring to the Role
- Ability to work under pressure and meet targets.
- Commitment to upholding company values and principles (e.g., Big 5 principles).
- Strong problem-solving skills and ability to handle customer queries effectively.
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