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Position: TM Renewal Processing Clerk
Reference Number: TMP2412-KJRS02
Employment Type: Permanent
Location: Pretoria, South Africa
Equity Position: Yes
Job Overview
We are seeking a detail-oriented and skilled TM Renewal Processing Clerk to join our team in Pretoria. The successful candidate will be responsible for managing recordkeeping, processing renewal reminders, maintaining accurate records, and handling client correspondence related to certificates for trademarks.
Key Responsibilities
Certificates
- Receive, sort, and verify recordal, renewal, and restoration certificates.
- Attach the correct certificates to relevant Patricia records.
- Check CMS for invoice payments and courier charges before dispatching documents.
- Update Patricia action terms and report outstanding invoices to clients.
- Generate and prepare correspondence to accompany certificates.
- Follow up on outstanding certificates and liaise with local partners for corrections.
Renewal Reminders
- Process reminder letters and run renewal batches.
- Ensure timely generation and dispatch of renewal reminders to clients.
- Assist staff with renewal reminder queries.
- Verify client details, including email, physical address, and account numbers.
- Address late renewal reminders after consulting relevant departments.
Recordkeeping
- Capture and update data on electronic systems accurately.
- File paper and electronic documentation according to departmental policies.
- Maintain updated databases and scan official documents as required.
Correspondence
- Draft and send email responses to client queries.
Quotations
- Prepare courier quotations for vetting.
- Advise clients on courier costs for certificate dispatch.
Qualifications and Requirements
Skills and Knowledge
- Proficiency in MS Office (particularly Excel and Outlook).
- Strong written and verbal communication skills.
- Excellent attention to detail.
- Ability to work independently and collaboratively.
- Numeracy skills, including currency conversion.
- Knowledge of the renewal process is advantageous.
- Familiarity with Patricia (Trade Marks), NetDocs, or CMS systems is a plus.
Education and Experience
- Grade 12/Matric qualification.
- Experience in data capturing and updating electronic records.
- Previous experience in a similar environment is preferred.
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