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Job Opportunity: Ward Hostess
Closing Date: 21 January 2025
Reference Number: TSE241024-1
Company: Fedics (Tsebo Solutions Group)
Location: Pretoria, Gauteng, South Africa
Position Type: Permanent
About the Role
Fedics is seeking a Ward Hostess to work individually in patient wards, serving meals, snacks, and beverages in a busy and fast-paced healthcare environment.
Key Responsibilities
Patient Service
- Ensure patients have ice water available at all times.
- Serve breakfast, lunch, supper, tea/coffee, and alternative snacks to patients.
- Accurately fill and submit patient menu cards promptly.
- Maintain and update diet lists before meals, ensuring immediate attention to any diet alterations.
Meal Management
- Transport trolleys with meals from the kitchen to wards and return them after serving.
- Ensure trays are complete before placing them on trolleys and in front of patients.
- Remove trays immediately after patients have eaten and wash cutlery after every meal.
- Serve cutlery in bags and maintain strict control over its usage and storage.
Ward Maintenance
- Keep the ward kitchen clean and tidy at all times.
- Ensure no trays are left in the ward kitchen after meals; return them promptly to the main kitchen.
Private Patient Services
- Provide additional services to private patients, including:
- Delivering a daily newspaper of their choice.
- Refreshments for direct family visitors.
- Evening tea or coffee with a Healthwise chocolate.
- A la carte meal options.
Skills and Competencies
- Ability to work under pressure.
- Strong communication skills at all levels.
- Knowledge of Fedics hygiene and quality standards.
- Well-presented, neat, and professional.
- Self-motivated and able to work with minimal supervision.
- Flexible with working hours, including weekends and public holidays.
Qualifications
- Matric (Grade 12).
- Previous experience in a hospital environment is advantageous.
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