Call Centre Administration Clerk – AVBOB
Location: Centurion
Closing Date: Not specified
Job Type: Permanent
Reference Number: 709BSCC04
Department: Operations Support – Alternative Distribution
Industry: Insurance
Salary: Market Related
Job Description
The position exists within AVBOB's Alternative Channels department and involves providing administrative support to the external call centre.
Key Responsibilities
- Handle and process administrative requests from the external call centre.
- Communicate professionally with external call centres and clients.
- Finalise and action requests such as additions, increases, and reinstatements.
- Schedule and facilitate debit order deductions and changes.
- Ensure all changes and corrections requested by the call centre are implemented correctly.
- Provide voice recordings and feedback for complaint investigations.
- Distribute non-payment and provisional lapse data to call centres monthly.
- Generate quotations and provide policy information as requested.
- Resolve daily departmental issues involving clients, colleagues, and third parties.
- Maintain records of voice recordings for new business and administrative changes.
- Prepare reports on administrative requests, progress, production, and quality feedback.
- Participate in collaboration meetings with external call centres and report status updates.
- Assist with lead generation activities for specific call centres.
Minimum Requirements
- Education: Grade 12
- Experience:
- 1-2 years relevant experience (long-term insurance experience is advantageous).
- Call centre background is an added advantage.
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