Customer Service Specialist – Operations
Company: DSV – Global Transport and Logistics
Location: Port Elizabeth, Uitenhage Rd (Struandale Facility)
Employment Type: Full-time
Closing Date: Not specified
Job Overview
DSV is seeking a Customer Service Specialist – Operations to manage transport and logistics operations in line with company standards, ensuring client satisfaction and efficient service delivery.
Key Responsibilities
1. Operations Management
- Plan and dispatch loads while allocating drivers to specific routes.
- Track vehicles and loads to ensure timely deliveries.
- Oversee Proof of Delivery (POD) processing and driver debriefing.
- Monitor and control fuel usage, driver overtime costs, and vehicle maintenance.
2. Client & Service Management
- Ensure client needs and expectations are met within the agreed Service Level Agreement (SLA).
- Handle client interactions and resolve issues to maintain customer satisfaction.
- Deliver on both internal and client requirements effectively.
3. Team Leadership & Coaching
- Coach and mentor team members to achieve operational goals.
- Provide guidance to improve performance and efficiency.
Required Qualifications & Experience
- Matric (Grade 12) – Required
- Logistics/Warehouse Management qualification – Advantageous
- 3+ years of logistics experience, with a focus on road transportation.
- Experience in Superlink Linehauls and Milkruns.
- Prior team leader experience.
- Experience in:
- Load planning and tracking.
- POD capturing and driver debriefing.
- Managing driver and vehicle performance.
- Monitoring costs and overtime.
Skills & Competencies
- Intermediate Excel proficiency.
- Familiarity with transport tracking systems.
- Strong communication and relationship-building skills.
- Ability to work under pressure and multitask.
- Coaching and mentoring skills.
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