Receptionist – Momentum Health Solutions
Location: Westville, Durban, KwaZulu-Natal
Reference Number: MMH250211-4
Position: Permanent
Closing Date: 17 February 2025
Role Purpose
To provide a professional and friendly welcome to all visitors, both in person and telephonically, ensuring an excellent client experience.
Minimum Requirements
- National Senior Certificate (Matric) (essential)
- Office administration qualification (advantageous)
- 2+ years of customer service or front desk experience (clinic experience is a plus)
- Proficiency in MS Office / Office 365 (Outlook, Word, Excel)
- Fluent in English and one other South African language
Key Responsibilities
- Visitor Management: Welcome visitors, determine their purpose, and inform the relevant party.
- Security Protocol: Capture visitor details, issue security tags when required.
- Call Handling: Answer calls professionally, screen and route appropriately.
- Invoicing & Payments: Raise proposals, invoices, and assist with collections.
- Appointment Coordination: Schedule, follow up, and assist with queries.
- File Management: Maintain organized and accessible records.
- Document Processing: Compile and distribute documents within deadlines.
- Facilities Management: Report faults and housekeeping issues.
- Mail Handling: Collect, collate, and distribute mail.
- Administrative Support: Data capturing, electronic filing, and other duties.
- Stakeholder Relations: Build and maintain strong internal and external relationships.
Key Competencies
- Excellent verbal & written communication
- Customer service orientation
- Interpersonal skills & email etiquette
- Attention to detail & accountability
- Planning & organization skills
- Deadline & process-driven
- Compassionate nature
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