Service Advisor

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Job Title: Service Advisor
Location: Pinetown, KwaZulu-Natal, South Africa
Posted: Today
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Key Responsibilities

• Greet customers warmly and assist with their queries.
• Open estimates and job cards for scheduled work.
• Send estimates to clients via email and secure approval via phone within 1 hour of booking or truck arrival.
• Consult with mechanics, foremen, or technical advisors to determine necessary repairs and cost-effective alternatives.
• Inform clients of available campaigns for their vehicles and upsell campaign hours where applicable.
• Verify if vehicles are under warranty, service plans, or maintenance plans, and confirm coverage or billing requirements.
• Liaise with the parts department to ensure timely availability of parts.
• Obtain order numbers and issue approvals to the Foreman and Technicians to commence work.
• Provide clients with 4-hourly updates on vehicle status and prepare/cost job cards for invoicing before release.
• Explain all completed work to clients prior to vehicle pickup, highlighting coverage and any additional repairs needed.
• Manage the daily workshop workflow sheet and distribute it by the end of each business day.
• Monitor the Workshop Efficiency report, comparing allocated hours to hours worked.
• Oversee the gate pass book and enforce company policies (e.g., no vehicle leaves without payment).
• Coordinate workflow and schedules between dealership departments.
• Contact customers regarding service updates or pickup times.
• Foster positive customer relationships to encourage repeat business.
• Adhere strictly to all company policies.
• Submit proof of payments to Accounts and manage debtor loading and removal.

Requirements

• Matric certificate (Grade 12).
• Relevant training or qualifications as a Service Advisor or in a similar role.
• Valid Code 8 driver’s license.
• Minimum 1-2 years of experience in a similar position.

Skills & Competencies

• Strong customer service and communication skills.
• Ability to multitask and manage time effectively in a busy environment.
• Detail-oriented with excellent organizational skills.
• Basic technical knowledge of automotive repairs and processes.
• Proficiency in coordinating between teams and departments.
• Confidence in upselling services and explaining technical details to clients.

Click here to apply

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