Servicing Administrator
Business Unit: Discovery Employee Benefits
Function: Administration and Office Support
Date posted: February 3, 2025
Location: South Africa
Key Purpose
The Servicing Administrator is responsible for capturing new business onto the system, ensuring accurate and efficient scheme servicing, and handling queries from internal and external clients.
Minimum Requirements
- Matric (Grade 12) – Essential
- Knowledge of Employee Benefits (Group Risk Schemes)
- Product and process knowledge
- 1–2 years of experience in Group Life Administration (Advantageous)
- Intermediate/Advanced Excel skills
Key Responsibilities
- Capture and update employer information on the system
- Load and maintain Beneficial Owners' Information
- Conduct anti-money laundering checks and validations
- Follow up on outstanding FICA documents with Service Consultants and Brokers
- Compile weekly progress reports and ensure month-end SLA targets are met
- Assist team members with queries and escalations
- Perform ad hoc system testing
- Provide professional customer service via phone and email
- Maintain filing systems and ensure data accuracy
- Conduct meetings and provide updates on remediation progress
- Issue monthly "Know Your Customer" (KYC) forms and communication to clients
- Assist with data investigations and obtaining data from clients and brokers
- Ensure data quality, accuracy, and completeness
Personal Attributes
- Analytical and problem-solving skills
- Strong written and verbal communication
- Customer-focused approach
- Ability to work in a team and collaborate effectively
- Attention to detail and high level of accuracy
- Strong planning, organizing, and prioritizing skills
- Ability to work under pressure and meet deadlines
Application Deadline: Not specified
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