Telesales Consultant – Short Term Insurance
Business Unit: Discovery Insure
Function: Telesales
Location: KwaZulu-Natal
Date: January 22, 2025
Key Purpose
The Telesales Consultant will make outbound calls to prospective clients, offering Discovery Insure’s motor, household, and home insurance products.
Minimum Requirements
- Matric (Grade 12) – Essential
- FAIS Credits – Full qualification in Short-Term Insurance (Essential)
- RE5 Qualification (Essential/Advantageous)
- Class of Business Certificate (Essential/Advantageous)
- Continuous Professional Development (CPD) Certificate (Essential/Advantageous)
- Minimum 2 years of sales experience in the short-term insurance industry (Outbound Telesales) – Essential
- Degree (Advantageous)
Key Responsibilities
- Achieve monthly sales targets
- Conduct financial needs analysis and provide sound financial advice
- Perform accurate and timely administration on relevant systems
- Communicate via phone and email with clients regarding queries
- Adhere to service level agreements for consistent sales performance
- Engage with stakeholders effectively
- Comply with risk and regulatory requirements
- Work collaboratively within a team and align with Discovery’s values
Personal Attributes & Skills
- Target-driven and goal-oriented
- Strong team player
- Self-motivated with the ability to perform under pressure
- Adaptable to change
- Persuasive and resilient
- Strong time management and attention to detail
- Quick learner with the ability to apply knowledge effectively
- Fluent in English and Afrikaans (neutral accent preferred)
Application Deadline: Not specified
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