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Warranty Clerk
Company: Hyundai South Africa
Location: Pietermaritzburg, KwaZulu-Natal, South Africa
Employment Type: Permanent
Closing Date: 6 February 2025
Reference Number: MOT250130-14
Job Purpose
The Warranty Clerk is responsible for ensuring the correct and timeous submission of warranty claims while maintaining professional customer service and compliance with Hyundai Automotive SA’s policies.
Key Responsibilities
- Validate vehicle data on documentation before input.
- Review job cards before costing (car shop, paint, and panel).
- Ensure correct damage codes on all claims.
- Finalize claim queries efficiently.
- Maintain security and cleanliness of the parts claim store.
- Tag all warranty parts correctly.
- Submit prescribed parts to suppliers within specified timeframes.
- Process paint shop claims.
- Liaise with HASA warranty claims department to ensure seamless processing.
- Track and follow up on back-ordered warranty parts.
- Ensure customers return for back-order warranty repairs.
- Check vehicle history and previous warranty work.
- Verify that the vehicle is within the warranty period.
- Ensure correct mileage is recorded on job cards.
- Confirm availability of warranty parts before repairs.
- Obtain necessary authorizations before commencing repairs.
- Reconcile warranty job cards, invoices, and claim forms.
- Submit claims to HASA within 7 days of repair completion.
- Follow up on invoice submissions with HASA.
- Destroy failed parts according to policy unless required for inspection.
- Maintain proper warranty filing by chassis number.
- Keep manual reports of warranty parts over 30 days for incentive tracking.
- Perform additional tasks as required by management.
Qualifications & Experience
- Matric (Grade 12)
- Minimum 2 years of experience in a similar role
Skills & Attributes
- Strong attention to detail
- Good communication skills
- Previous experience in a warranty claims role
If you meet the requirements and have relevant experience, apply before 6 February 2025!
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