Admin Clerk / Receptionist

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Admin Clerk / Receptionist

Location: KZN - Shifa
Position: Temporary (6 months)
Reference No: 1032907
Closing Date: 25 March 2025

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Job Purpose

An opportunity has arisen for a suitably qualified candidate to fill the position of Admin Clerk / Receptionist. This role focuses on handling samples, administrative tasks, and reception duties to support efficient laboratory operations.

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Minimum Requirements

• Education: Grade 12 or NQF Level 4 qualification (BSc Degree advantageous).

• Experience: 0-1 year of relevant working experience.

• Skills:

  • Computer literacy

  • Knowledge of laboratory information systems

  • Understanding of organisational policies and procedures

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Key Responsibilities

• Sample Management:

  • Sort, log, and distribute samples according to standard operating procedures.

  • Ensure correct and prioritized delivery of specimens to the relevant laboratories/sites.

  • Monitor courier progress to track sample delivery and report turnaround times.

• Administrative Duties:

  • Handle patient queries, complaints, and report deliveries professionally.

  • Manage hospital rounds to collect samples and distribute reports.

  • Prepare and scan patient forms (Oculus system) and resolve incomplete scans.

  • Maintain stock levels and ensure timely delivery to doctors' rooms.

• Reception Management:

  • Manage the reception area, direct clients, and provide excellent customer service.

  • Receive cash payments and ensure banking follows company procedures.

  • Log incidents, customer complaints, and tasks on the laboratory information management system.

• Housekeeping:

  • Ensure a clean, organized workspace and prepare equipment according to protocols.

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Competencies

• Personal Skills:

  • Strong communication and telephone etiquette

  • Customer orientation and empathy

  • Attention to detail

  • Ability to handle sensitive/confidential information

  • Interpersonal skills, patience, and flexibility

• Workplace Skills:

  • Administrative and business numeracy skills

  • Ability to work under pressure and in a team

  • Professional conduct and adherence to dress code

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Special Conditions

• Ability to manage nervous or distressed patients

• Commitment to company uniform and appearance standards

Click here to apply

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