Administrator: Cellphone Office

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Administrator: Cellphone Office

Closing Date: 2 April 2025
Reference Number: 12728
Location: Auckland Park, Gauteng, South Africa
Job Type: Permanent
Department: Real Estate and Logistics
Division: Finance
Reporting Line: Supervisor: Mobile Communications, Postal and Courier Services

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Main Purpose of the Job

To ensure effective administration and customer service systems within the Mobile Communications, Postal, and Courier Services office.

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Key Responsibilities

Business Operational Efficiency

• Process and issue new applications for Data Cards, SIM Cards, Modems, Cellphones, and Tablets for qualifying employees.

• Manage postal and courier services.

• Issue Data Cards from MTN, Telkom, Cell C, Vodacom, and other ISPs.

• Provide information on sponsored billing and pool phones.

• Process cancellations for departing employees.

• Compile monthly reports on high data users.

• Process device applications manually and on SAP.

• Request itemized billing from service providers.

• Process monthly payments for Vodacom, MTN, and other ISPs.

• Arrange delivery of cellphones and Data Cards to provincial offices.

• Sort incoming mail and courier parcels.

Stakeholder Management

• Maintain a professional relationship with internal and external clients.

• Handle complaints and queries from employees and service providers.

• Assist staff with line applications, billing issues, SIM swaps, upgrades, contract cancellations, device repairs, roaming, and courier services.

• Assist with audit queries related to the department.

Governance, Risk, and Compliance

• Follow SABC policies and procedures.

• Comply with Standard Operating Procedures (SOPs).

• Adhere to Cellphone Office regulations and procedures.

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Requirements

Qualifications

• Diploma or Certificate in Office Administration.

Experience

• 1-2 years of experience in an administrative environment.

Skills & Knowledge

• General knowledge of SABC rules and regulations.

• Proficiency in SAP System.

• Strong computer skills (MS Office).

• Excellent oral and written communication.

• Basic customer service skills.

• Strong interpersonal skills.

• Professional telephone etiquette.

• Ability to compile reports and update databases on SAP.

• Ability to follow instructions accurately.

Click here to apply

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