Agent: Credit Rehabilitation
Date: 8 March 2025
Location: Johannesburg, Gauteng, South Africa
Company: Capitec Bank Ltd
Purpose Statement
- Provide first-level support services to Capitec clients and internal teams for specific products and services.
- Optimize client experience and minimize risk in line with quality standards of the Business Support Centre and Capitec policies, processes, and systems.
- Investigate and resolve problems while providing educational or sales information about products or services.
- Work across multiple digital and communication platforms and functional support areas when required.
- Meet set targets and service level agreements (SLAs) for effective service delivery and team efficiency.
Experience Requirements
Minimum:
- 0–2 years’ experience in financial services (banking/insurance), retail, or client service.
Ideal:
- Contact Centre experience and/or client care, insurance, or collections experience.
- Knowledge of Capitec banking systems.
- Client interaction and relationship management experience.
- Experience liaising with third-party providers (role specific).
Qualifications
Minimum:
- Grade 12 National Certificate / Vocational.
Ideal:
- Grade 12 National Certificate / Vocational.
Knowledge Requirements
Minimum:
- Basic client service/contact centre skills and knowledge.
- General office and information systems knowledge.
- Client service principles.
Ideal:
- Knowledge of banking legislation, including FICA, National Credit Act (NCA), Consumer Protection Act (CPA), and Protection of Personal Information Act (POPI).
- Capitec Bank policies.
- Product knowledge.
Skills Required
- Administration skills.
- Attention to detail.
- Communication skills.
- Computer literacy (MS Word, MS Excel, MS Outlook).
- Problem-solving skills.
Conditions of Employment
- Clear criminal and credit record.
Apply now and become part of Capitec’s dynamic team!
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