Assessor – Bloemfontein
Location: Bloemfontein, Free State, South Africa
Job Type: Full-time
Status: Open – 5 days left (Exp. on Sun, 16 Mar 2025)
About the Role:
TIH, a leading financial services provider in South Africa, is looking for a skilled Assessor to support its claims handling operations. The ideal candidate will be responsible for mitigating vehicle claim risks through accurate quantification, identification, and validation of vehicle damages.
Key Responsibilities:
Operations Management:
- Conduct vehicle assessments by following established processes.
- Ensure fair and accurate cost-related decisions throughout the vehicle claim life cycle.
- Perform precise quantification, identification, and validation of vehicles.
Customer Service:
- Deliver quality service to customers while identifying opportunities to improve retention.
- Handle customer queries and provide solutions beyond just claim processing.
- Conduct assessments at various locations, including drive-in centers, digital platforms, and on-site visits.
Client & Customer Management:
- Build and maintain strong relationships with customers and service providers.
- Effectively engage with clients to ensure an exceptional claims experience.
Continuous Improvement:
- Identify and suggest ways to improve operational efficiency and reduce costs.
- Ensure workload activities are conducted in the most cost-effective manner.
Personal Capability Building:
- Participate in training and development activities to enhance technical skills.
- Stay updated with industry methods and processes without over-relying on external advice.
Requirements:
Education:
- Essential: Grade 12 / SAQA Accredited Equivalent & VDQ (Vehicle Damage Quantifier) Qualification
- Advantageous: N2/N3 level in Mechanical Engineering or Panel Beating
Experience:
Advantageous (2 – 4 years):
- Workshop or motor industry experience
- Client relationship experience in a panel beating environment
- Practical experience in panel beating, spray painting, mechanical, and electrical work
- Assessing experience in short-term insurance
- Estimating experience in a panel beating environment
How to Apply:
Submit your application before the closing date.
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