Call Center Agent

Call Center Agent
Location: Johannesburg
Job Type: Full-time
Closing Date: 18 March 2025

Job Description

We are looking for a dynamic and results-driven Call Center Agent to join our team. As the key point of contact between The Engine Room and clients, you will promote products and services, build long-term customer relationships, and convert leads into sales. Successful candidates will provide personalized services to customers and create lasting relationships based on trust and integrity.

Key Responsibilities

Achieve and exceed sales targets
Sell Value-Added Products such as Service, Warranty, Maintenance, Bodyline Maintenance, Shortfall, etc.
Conduct needs analysis to understand customer requirements and provide suitable solutions
Ensure a minimum of 4 hours of talk time and 7 hours of overall productivity per day
Provide accurate and objective information to help customers make informed decisions
Capitalize on upsell and cross-sell opportunities
Maintain a 90% or higher QA score
Build long-lasting relationships with customers based on trust and integrity
Adhere to quality standards, sales scripts, and compliance obligations
Keep up-to-date with product changes, market trends, and legislative requirements

Requirements

Matric
Fit and Proper Requirements (including RE qualification and FAIS credits)
NQF Level 4 Short Term Insurance (preferred)
Fluent in English
Minimum of 12 months of telesales experience
Insurance background (preferred)
Experience in service and maintenance sales (advantageous)
Knowledge of credit protection plans and credit shortfall (advantageous)

Skills & Qualities

Proven sales track record
Adaptable, curious, and proactive
Strong communication skills
Ability to work in a collaborative team environment
Customer-centric with a focus on providing solutions

If you are a motivated individual with a passion for sales, apply now and take the next step in your career with us!

Click here to apply