Call Centre Client Care Representative – Sanlam Group
Location: Bellville, Western Cape, ZA
Company: Sanlam Group
Closing Date: 4 April 2025
About Sanlam Group
Sanlam Life and Savings (SLS) is focused on serving retail and corporate clients in South Africa. With a range of business units, including Retail Mass, Corporate, Risk and Savings, Glacier, and other functions, we provide strategic direction and support to enable us to meet our business objectives.
We are committed to transformation, embracing diversity, and creating an inclusive workforce representative of South African demographics, including people with disabilities.
Job Description
The Sanlam Retail Affluent cluster provides clients across various market segments with a wide range of financial solutions, including life insurance, retirement, health, and investment services. As a Client Care Representative, you will be responsible for providing professional, effective services to brokers, advisors, and customers, particularly through inbound calls.
Key Responsibilities
-
Provide excellent customer service to brokers, advisors, and clients.
-
Resolve client policy service inquiries through effective communication.
-
Meet customer expectations, ensuring quality and timely responses in line with company standards.
-
Work in a call centre environment with responsibilities in front office and administration.
Role Requirements
Qualifications
-
Matric/Grade 12
-
A diploma or degree from a tertiary institution will be an advantage.
Experience & Knowledge
-
Previous telephonic customer service experience in life insurance.
-
Experience in assurance administration.
-
Competent in the administration of life covers, retirement annuities, savings plans, and investments.
-
Ability to communicate in English and Afrikaans.
Competencies
-
Strong communication skills.
-
Passion for customer service.
-
Ability to identify and solve problems.
-
Good interpersonal skills and integrity.
-
Computer literate.
Core Competencies
-
Customer focus
-
Action-oriented
-
Situational adaptability
-
Optimizes work processes
-
Resilience
-
Collaborates
Why Work for Us?
We’re committed to building strong, lasting relationships with our employees and helping them achieve their personal and professional goals. Sanlam offers numerous opportunities for growth and development across its five business clusters, including Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, MiWay, and the Group Office.
How to Apply
-
Closing Date: 4 April 2025
-
The shortlisting process will begin after the application deadline.
-
Appointments will align with Sanlam’s transformation plan, and Employment Equity targets will be considered.
Post a Comment