Customer Service Advisor
Company: Huntswood
Location: Umhlanga, KwaZulu-Natal
Job Type: Permanent
Experience Level: Mid-Senior
Closing Date: 10 March 2025
Job Overview
Huntswood is seeking Customer Service Advisors to join their global team. The ideal candidate should have great communication skills, be ambitious, and driven to provide excellent customer service.
Minimum Requirements
- Matric or NQF Level 4 equivalent
- Minimum 1 year experience in customer service and sales
- Experience in a Gas & Electricity campaign (Minimum 1 year)
- Clear Credit and Criminal record
- Computer literacy
- Knowledge of the UK Energy market (Advantageous)
Key Responsibilities
- Respond to customer inquiries via calls, chats, and emails
- Maintain high service quality standards
- Identify and resolve customer issues
- Handle escalated calls and complaints
- Build rapport with customers
- Collaborate with different business departments to resolve customer issues
Skills Required
- Excellent communication skills (Written and Verbal)
- Customer Service and Sales experience
- Product knowledge
- Adaptive approach
- Ability to interact with different customers
Core Behaviours
Huntswood employees are:
- Dependable
- Driven
- Collaborative
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